CompTIA A+
1 Mobile Devices
1-1 Explain the basic components and functionality of mobile devices
1-2 Identify common mobile device connectivity issues
1-3 Troubleshoot mobile device hardware and network issues
1-4 Perform basic mobile device synchronization
1-5 Configure and secure mobile devices
1-6 Explain mobile device application management
1-7 Identify common mobile device security threats
1-8 Implement mobile device security best practices
2 Networking
2-1 Explain basic networking concepts
2-2 Identify common networking hardware
2-3 Troubleshoot common networking issues
2-4 Configure and secure wired and wireless networks
2-5 Implement network addressing and name resolution
2-6 Explain network protocols and services
2-7 Identify common network security threats
2-8 Implement network security best practices
3 Hardware
3-1 Explain the basic components of a computer system
3-2 Identify common hardware components and their functions
3-3 Troubleshoot hardware issues
3-4 Install and configure hardware components
3-5 Perform basic hardware maintenance
3-6 Explain power supply and cooling systems
3-7 Identify common hardware security threats
3-8 Implement hardware security best practices
4 Virtualization and Cloud Computing
4-1 Explain virtualization and cloud computing concepts
4-2 Identify common virtualization and cloud computing technologies
4-3 Troubleshoot virtualization and cloud computing issues
4-4 Configure and secure virtualization and cloud computing environments
4-5 Implement virtualization and cloud computing best practices
5 Hardware and Network Troubleshooting
5-1 Explain the troubleshooting process
5-2 Identify common hardware and network troubleshooting tools
5-3 Troubleshoot hardware and network issues
5-4 Implement hardware and network troubleshooting best practices
6 Operating Systems
6-1 Explain the basic components of an operating system
6-2 Identify common operating system components and their functions
6-3 Troubleshoot operating system issues
6-4 Install and configure operating systems
6-5 Perform basic operating system maintenance
6-6 Explain operating system security concepts
6-7 Implement operating system security best practices
7 Security
7-1 Explain basic security concepts
7-2 Identify common security threats and vulnerabilities
7-3 Troubleshoot security issues
7-4 Configure and secure systems and networks
7-5 Implement security best practices
7-6 Explain data destruction and disposal methods
8 Software Troubleshooting
8-1 Explain the software troubleshooting process
8-2 Identify common software troubleshooting tools
8-3 Troubleshoot software issues
8-4 Implement software troubleshooting best practices
9 Operational Procedures
9-1 Explain the importance of operational procedures
9-2 Identify common operational procedures
9-3 Implement operational procedures
9-4 Explain the importance of documentation and training
9-5 Implement documentation and training best practices
9-6 Explain the importance of environmental controls
9-7 Implement environmental controls best practices
9-8 Explain the importance of safety procedures
9-9 Implement safety procedures best practices
Troubleshoot Virtualization and Cloud Computing Issues

Troubleshoot Virtualization and Cloud Computing Issues

Key Concepts

Virtual Machine (VM) Issues

Virtual machines are software-based emulations of physical computers. Common VM issues include crashes, slow performance, and inability to boot. Troubleshooting these issues involves checking the VM configuration, ensuring the host system has sufficient resources, and verifying the integrity of the VM files.

Example: Think of a VM as a guest in a hotel. If the guest (VM) experiences issues like not getting enough food (resources) or the room (configuration) is not set up correctly, the hotel staff (IT support) needs to address these problems to ensure the guest's comfort.

Hypervisor Problems

A hypervisor is software that creates and manages VMs. Hypervisor problems can include crashes, resource contention, and compatibility issues with guest operating systems. Troubleshooting involves updating the hypervisor, checking for conflicts with other software, and ensuring the host hardware is compatible.

Example: The hypervisor is like the hotel manager who oversees all the guests (VMs). If the manager (hypervisor) is not functioning correctly, it can lead to issues for all the guests (VMs). Ensuring the manager (hypervisor) is up-to-date and well-trained (updated software) is crucial for smooth operations.

Network Connectivity Issues

Network connectivity issues in virtualization and cloud environments can include VM-to-VM communication problems, internet access issues, and network latency. Troubleshooting involves checking network configurations, ensuring proper firewall settings, and monitoring network performance.

Example: Network connectivity is like the roads and highways connecting different parts of a city. If there are traffic jams (network latency) or roadblocks (firewall issues), it affects the movement of people (data) between different locations (VMs). Ensuring the roads (network) are clear and well-maintained (properly configured) is essential for smooth traffic (data flow).

Resource Allocation and Performance

Resource allocation issues occur when VMs do not receive the necessary CPU, memory, or storage resources, leading to poor performance. Troubleshooting involves monitoring resource usage, adjusting VM resource allocations, and ensuring the host system has sufficient resources.

Example: Resource allocation is like distributing food and supplies in a disaster relief camp. If some areas (VMs) receive more than they need while others go hungry (lack resources), it leads to inefficiency and dissatisfaction. Balancing the distribution (resource allocation) ensures everyone (VMs) has what they need to function properly.