Automotive Service Technician
1 Introduction to Automotive Technology
1-1 Overview of Automotive Industry
1-2 Importance of Automotive Service Technicians
1-3 Safety Procedures in Automotive Workshop
1-4 Introduction to Automotive Tools and Equipment
2 Automotive Systems and Components
2-1 Engine Systems
2-1 1 Engine Construction and Operation
2-1 2 Engine Cooling System
2-1 3 Engine Lubrication System
2-1 4 Engine Fuel System
2-1 5 Engine Ignition System
2-2 Transmission Systems
2-2 1 Manual Transmission
2-2 2 Automatic Transmission
2-2 3 Continuously Variable Transmission (CVT)
2-3 Suspension and Steering Systems
2-3 1 Suspension Components
2-3 2 Steering Mechanisms
2-4 Braking Systems
2-4 1 Hydraulic Braking System
2-4 2 Anti-lock Braking System (ABS)
2-5 Electrical and Electronic Systems
2-5 1 Vehicle Electrical Systems
2-5 2 Electronic Control Units (ECUs)
2-5 3 Sensors and Actuators
3 Diagnostic and Testing Procedures
3-1 Diagnostic Tools and Equipment
3-1 1 Multimeters
3-1 2 Scan Tools
3-1 3 Pressure Gauges
3-2 Engine Diagnostic Procedures
3-2 1 Compression Testing
3-2 2 Fuel Pressure Testing
3-2 3 Ignition System Testing
3-3 Transmission Diagnostic Procedures
3-3 1 Transmission Fluid Analysis
3-3 2 Transmission Scan Tool Diagnostics
3-4 Electrical Diagnostic Procedures
3-4 1 Circuit Testing
3-4 2 Sensor Testing
4 Maintenance and Repair Procedures
4-1 Engine Maintenance and Repair
4-1 1 Spark Plug Replacement
4-1 2 Air Filter Replacement
4-1 3 Oil and Filter Change
4-2 Transmission Maintenance and Repair
4-2 1 Transmission Fluid Change
4-2 2 Clutch Adjustment and Replacement
4-3 Suspension and Steering Maintenance and Repair
4-3 1 Shock Absorber Replacement
4-3 2 Ball Joint Replacement
4-4 Braking System Maintenance and Repair
4-4 1 Brake Pad and Shoe Replacement
4-4 2 Brake Fluid Flush
4-5 Electrical System Maintenance and Repair
4-5 1 Battery Replacement
4-5 2 Wiring Harness Inspection and Repair
5 Customer Service and Communication Skills
5-1 Customer Interaction
5-1 1 Effective Communication Techniques
5-1 2 Handling Customer Complaints
5-2 Job Estimation and Quotation
5-2 1 Estimating Repair Costs
5-2 2 Preparing Repair Quotations
5-3 Record Keeping and Documentation
5-3 1 Maintenance Records
5-3 2 Repair Orders and Invoices
6 Professional Development and Industry Standards
6-1 Continuous Learning and Skill Development
6-1 1 Industry Training Programs
6-1 2 Certification and Licensing Requirements
6-2 Ethical Practices in Automotive Service
6-2 1 Code of Ethics for Technicians
6-2 2 Environmental Considerations in Automotive Service
6-3 Industry Trends and Innovations
6-3 1 Introduction to Electric and Hybrid Vehicles
6-3 2 Advancements in Automotive Technology
5.2.1 Estimating Repair Costs Explained

5.2.1 Estimating Repair Costs Explained

Key Concepts

Labor Costs

Labor costs are the fees charged for the time technicians spend working on the vehicle. To estimate labor costs:

  1. Determine the hourly rate of the technician.
  2. Calculate the total time required to complete the repair.
  3. Multiply the hourly rate by the total time.

Think of labor costs as the hourly wage you pay for skilled work, similar to hiring a professional to fix something in your home.

Parts Costs

Parts costs are the expenses for the components needed to repair the vehicle. To estimate parts costs:

  1. Identify the specific parts required for the repair.
  2. Obtain the current market price for each part.
  3. Sum the prices of all necessary parts.

Consider parts costs as the materials you need to buy for a DIY project, where each item has a specific cost.

Diagnostic Time

Diagnostic time is the period spent identifying the issue before any repair work begins. To estimate diagnostic time:

  1. Assess the complexity of the problem.
  2. Estimate the time required based on the technician's experience.
  3. Include diagnostic time in the total labor costs.

Think of diagnostic time as the initial investigation phase, similar to a doctor diagnosing a patient before treatment.

Overhead Costs

Overhead costs are the indirect expenses associated with running the repair shop. To estimate overhead costs:

  1. Identify fixed costs like rent, utilities, and insurance.
  2. Allocate a portion of these costs to each repair job.
  3. Add the allocated overhead costs to the total repair estimate.

Consider overhead costs as the ongoing expenses of running a business, which need to be factored into the price of goods or services.

Markup and Profit

Markup and profit are the additional amounts added to the total costs to ensure the business makes a profit. To estimate markup and profit:

  1. Determine the desired profit margin.
  2. Calculate the markup based on the total costs (labor, parts, diagnostic, overhead).
  3. Add the markup to the total costs to arrive at the final repair estimate.

Think of markup and profit as the premium you charge for providing a service, ensuring you make a return on your investment.